Frequently Asked Questions

Find answers to the most common questions about the Canadian Grand Prix 2027 packages, payments, accommodation, transportation and more.

General questions

Who is Avenue?

Is Avenue the official organizer of the Grand Prix 2027?

How can I book my Grand Prix 2027 package?

Can I review my order before paying?

What currency are prices displayed in?

Are taxes and fees included?

Event dates

Are the dates of the Canadian Grand Prix 2027 official?

What happens if the official event dates change?

Can I cancel my reservation if the Grand Prix dates change?

Can I modify my accommodation dates if the event dates change?

Why can I book if the dates are not yet officially confirmed?

What am I accepting by booking now?

Payments

What payment methods are accepted?

Is full payment required at the time of booking?

Is it possible to pay in installments?

Will I receive an invoice?

Modifications, cancellations and refunds

Can I modify or cancel my reservation?

Can I change the name of a participant or room occupant?

What happens if I do not use my ticket, room or shuttle?

What happens if the event is cancelled?

Do weather conditions entitle me to a refund?

Confirmation and customer portal

How will I receive my confirmation?

What is the Avenue customer portal?

When will my documents be available?

Tickets and Grand Prix access

How will I receive my tickets for the Montreal Grand Prix 2027?

Does Avenue issue the official Grand Prix tickets?

What should I do if I have not received my tickets?

Can I resell my tickets?

Accommodation

How does accommodation with Avenue work?

Is there a minimum stay?

How do I check in at the hotel?

Is a credit card required on arrival?

What are incidentals?

Are parking or meals included?

Transport and shuttles

Do packages include shuttles?

When will shuttle schedules be available?

What happens if I miss my shuttle?

Can transport schedules change?

Event changes

Can the Grand Prix schedules change?

Does a schedule change entitle me to a refund?

Customer service

Who can I contact for help with my reservation?

Who should I contact for a question about the event itself?